Iterate and Expand

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NOTE: This page is still under construction is missing some content. Check back soon.

Once the first client is billed and onboarded, these are the expansions to work on next:

1. Improve the Tooling Stack

  • Add monitoring
  • Add automated patching
  • Add ticket triage
  • Add basic security stack (EDR, DNS filtering)

2. Build Documentation Standards

  • SOPs
  • Tickets
  • Configuration templates
  • Onboarding scripts
  • Checklists

3. Create a Real Sales Engine

  • Website improvements
  • Google Business profile
  • Local SEO
  • Referral incentives
  • Quarterly newsletters
  • Stronger LinkedIn presence

4. Expand Service Catalog

  • VOIP
  • Network rebuild packages
  • Backup + DR
  • Compliance (HIPAA/Law/Financial)

5. Raise Prices Annually

MSPs grow through margin control and retention.

6. Decide Whether to Become an MSSP

Only if you truly want:

  • Log management
  • SIEM
  • Incident response
  • Threat hunting